Lindy AI Review: 4.9 on G2, 1.7 on Trustpilot — Here’s Why

Verdict box — Lindy AI review at a glance

Rating: 6.5 / 10 · Updated August 2026 One-line verdict: Lindy is worth it if you want an AI teammate that lives in Slack, Gmail and your calendar and you can absorb credit-based billing; skip it if you want deep branching automations, a free tier to test on, or a refund policy. Price: $29.99 / user / mo (Plus, 3,000 credits) to $199.99 / user / mo (Max, 35,000 credits), Enterprise custom. Seven-day trial, no free plan (verified Aug 12, 2026). Who it’s for: founders, chiefs of staff, and small ops/marketing teams who lose hours a day to inbox triage, meeting notes and follow-ups. ANTI-PICK — do not buy Lindy if: you’re a builder who wants raw control over branching, loops and debugging (n8n or Gumloop, both cheaper); you need a genuinely free tier to evaluate before committing; or you can’t live with non-refundable credits and the cancellation complaints documented on Trustpilot below.

Method, plainly: this Lindy AI review is consensus-scored and document-verified, not first-hand-tested. We verified every price on Lindy’s own pricing page on August 12, 2026, pulled its full Trustpilot profile live the same day, read both r/AI_Agents threads comment by comment, and went to five rival vendors’ own pricing pages rather than to a comparison blog. Where a number came to us second-hand, we say whose hand it came through. Where we haven’t run the product ourselves, we say so and mark what still needs a screenshot.

Lindy AI review: what the product actually is in 2026

Read any Lindy review written in 2025 and you’ll find a no-code agent builder: triggers, templates, conditional flows, a “Select Trigger” screen. That is not the product on sale today.

The August 2026 site sells Lindy Teammate: an assistant that sits in Slack threads, joins and records meetings, manages up to five connected inboxes, drafts replies in your voice, runs scheduled routines, and answers on iMessage (verified on lindy.ai/pricing, Aug 12, 2026). Every plan ships computer use, MCP support, model selection, 40-plus prebuilt skills, and built-in approvals.

That matters for one practical reason: most of the technical criticism online was aimed at the old builder. Date-check every Lindy opinion you read, including the ones quoted below.

Lindy pricing: what $29.99 to $199.99 really buys (verified Aug 12, 2026)

Lindy charges per user per month, and each seat comes with a credit allowance. Credits are spent only when Lindy works.

Lindy’s own credit scale, from the same page: everyday asks (a lookup, a summary, a drafted reply, closing out a meeting) cost 2–250 credits; deep work (research a competitor and write the report, triage a day’s support queue) costs 250–1,000; big builds (dashboards, decks from your CRM, internal tools) cost 1,000–2,500.

Do the arithmetic the pricing page doesn’t. On Plus, 3,000 credits buys somewhere between three and twelve pieces of deep work a month. A working week, maybe. On Pro, 15,000 credits buys roughly 15 to 60. Per-credit, you pay about $0.010 on Plus, $0.0067 on Pro and $0.0057 on Max: the ladder rewards heavy users and quietly penalises the cautious ones testing at the bottom.

Two structural details matter more than the sticker price. Credits pool across the team, so one heavy seat can draw on everyone’s allowance. And when the pool runs low Lindy pauses and tells you rather than auto-billing. That’s a choice we’d like copied more widely.

What Lindy does well

Office work, not engineering work. The most detailed independent review on Reddit (from a tool reviewer who posted it to r/AI_Agents and linked his own site, so weigh the enthusiasm accordingly) landed on exactly this line: “For dealing with day-to-day stuff via email/calendar/Google docs I think it’ll work well… For back-end, product development, nuts and bolts stuff, I don’t recommend Lindy.” (r/AI_Agents) Sixteen months later, that’s still the cleanest description of the fit.

It also lives where you already are: Slack threads, Gmail, iMessage, your calendar. Lindy’s bet is that an assistant you have to visit is an assistant you forget, and the 2026 product is built to be mentioned rather than opened.

Reliability over configurability. Same reviewer, on the old builder: it “mostly ‘just works’; seems to fall over less than others (though simpler flows),” with well-timed warnings before an expensive run rather than a surprise on the invoice.

Coverage is broad enough for the boring 80%: 100-plus templates in the builder era, 40-plus skills now, MCP support to bolt on the rest.

Then there’s the G2 file, which is genuinely strong: 4.9 from 171 reviews, with ease of setup the single most-cited pro at 125 mentions. Hold two caveats alongside it. G2’s own segment breakdown puts 93.1% of those reviews in small business, so this is not an enterprise verdict. And “Expensive” is the third-most-cited tag on the same profile, at 42 mentions — the happy crowd flags the price too. Sourcing, plainly: G2 returned a 403 to three direct fetch attempts this session, so the rating, the tag counts and the segment split are all relayed from Google’s live results for g2.com on Aug 12, 2026 rather than read on the page. Flagged for re-verification.

Where Lindy falls short

The Trustpilot file is bad, and it’s bad in two directions. Lindy sits at 1.7 out of 5 from 37 reviews — 78% of them one-star (verified Aug 12, 2026), with 23 landing in the last twelve months. Read the twenty most recent and the complaints fall into two roughly equal piles: people who couldn’t get out of the subscription, and people whose agent broke something. Trustpilot’s own top-mention tags for the page are subscription, payment, cancellation and refund; its transparency panel notes Lindy has replied to 22% of negative reviews.

On the exit problem, one reviewer, June 30, 2026: “I tried to cancel my Lindy.AI subscription and there was no cancel button available in the billing settings. I’m clearly not the only one — there are multiple threads in their own community forum and other reviews here describing the exact same problem.” (Trustpilot)

Lindy disputes the premise, and the exchange is worth reading in full. Replying to a similar complaint in April 2026, the company wrote that “there is a cancel button directly in the Settings page of your account, so no call is ever needed,” then cancelled the account and issued a full refund. The customer’s update is the useful part: the button existed, but clicking it “led me to a process that required booking a call,” and the charges only stopped after she posted publicly. That’s the honest shape of the dispute. Not a missing button — a flow that doesn’t end where it says it does, and a support queue that moves fastest for people with an audience.

On the breakage side, the detail is worse than the score. A Max subscriber of six to eight weeks posted a numbered list of fourteen failures in May 2026: a Gmail labelling bug that buried a time-sensitive email, a send channel that “entered a broken state repeatedly, burning thousands of credits in failed loops,” emails confirmed sent but never delivered, and three separate incidents of replies going to the wrong thread. One account, unverified by us, and by some distance the most specific bug report in the pool.

Non-refundable credits, AI-answered support. A commenter on the r/AI_Agents review thread was blunt: “Lindy ai is non refundable. So, make sure you are aware of it. And AI will reply in support, and you will never get any help.” (r/AI_Agents) Set that against a seven-day trial and no free tier: you’re committing real money on a week of evidence. The counter-evidence, in fairness — Lindy publicly issued or promised full refunds to at least two complainants on that same Trustpilot page. Non-refundable is the policy, not always the practice.

You can’t price a job before you run it. A “deep work” task is 250 to 1,000 credits, a 4× spread. On Plus that’s the difference between twelve tasks a month and three, and nothing on the pricing page tells you where inside that range your work lands.

The sharpest account of how that feels came from a Trustpilot reviewer in March 2026, on Lindy’s older $50 / 5,000-credit plan. Setting up four small recurring tasks (two email summaries a day, a morning calendar brief, a texted reminder) burned roughly 4,000 credits. Running them afterwards cost 1,300 credits in ten days. Treat those as burn-rate evidence rather than current pricing, because the plan and the credit maths have both changed since. The July 12, 2026 complaint about paying twice for re-runs after hallucinated output is the same problem with a bill attached.

Depth ceiling for real builders. The same Reddit reviewer flagged loop debugging as “difficult/non-existent” and pushed complex automation toward Gumloop and n8n. A consultant in that thread was blunter: he spent an hour each on Gumloop and Lindy, got nowhere near a prototype, then “built a working prototype in cursor in under an hour — deployed to vercel.” A separate February 2026 thread names the exit cost nobody quotes you. Build your workflows here and “you’re not easily porting to n8n or anything self-hosted.” (r/AI_Agents)

The 4.9-versus-1.7 split, explained

Two scores this far apart usually mean someone is gaming one of them. The likelier reading here is duller: they sample different moments, and neither pool is representative.

G2’s 171 reviews come from onboarded, working users, 93.1% of them at small businesses. Trustpilot’s 37 are where people arrive when they want out, and Trustpilot’s own panel flags that Lindy has “no recent history of asking for reviews.” Nothing dilutes the complaint traffic. One number is solicited satisfaction, the other is unsolicited anger. Averaging them would tell you nothing.

What survives both pools is the price signal. “Expensive” is the third-most-cited tag on Lindy’s own G2 profile, and the credit meter runs through the Trustpilot negatives as well. When your happiest reviewers and your angriest ones agree on one thing, that thing is the finding.

Judge the contract before you judge the product. A weak feature you can work around. A billing relationship you can’t exit is a different category of problem.

Who should skip Lindy

Skip it if you’re a builder. If your work involves branching logic, loops, retries and debugging, you’ll hit the ceiling fast and pay more for the privilege. n8n’s Starter plan runs €20/mo billed annually and caps you at roughly 2,500 workflow executions a month, with unlimited users and unlimited active workflows on every tier; the community edition self-hosts for nothing. Gumloop’s Pro is $37/mo flat with unlimited seats and 20,000 credits (Gumloop verified on gumloop.com/pricing, Aug 12, 2026; n8n’s limits verified on its own comparison table the same day, but its price grid didn’t render for us on two direct fetches, so the €20 figure is relayed from Google’s live result for n8n.io/pricing and flagged for re-verification).

Skip it if you only need inbox and meetings. Lindy’s 2026 pitch overlaps almost exactly with Fyxer AI, which does inbox organisation, voice-matched drafts and meeting notes on its Starter plan for $22.50/user/mo billed annually ($30 monthly), verified on fyxer.com/pricing, Aug 12, 2026. One caveat before you switch on price alone: Starter covers a single inbox and calendar, where Lindy connects up to five. Multiple inboxes on Fyxer means Professional at $37.50/user/mo annual ($50 monthly). Even then you’re well under half of Lindy Pro for the narrow job most buyers actually want.

Skip it if you need to evaluate properly before paying. Seven days, no free tier, non-refundable credits. If your procurement reality needs a month of testing, Zapier’s free forever plan (100 tasks/mo, verified Aug 12, 2026) or n8n’s self-hosted community edition will teach you what you need to know at zero risk.

Skip it if meeting capture is the whole use case. A dedicated note taker does it better for nothing. See our Fathom review and the best AI note takers guide.

Lindy alternatives, by job

The one-liners:

• Choose Fyxer if you can name your problem in one sentence and it’s “my inbox and my meetings.” It’s cheaper and narrower, and narrower is a feature.
• Choose n8n if someone on your team can read a webhook. You get unlimited users on every plan and the option to self-host for nothing.
• Choose Gumloop if you want no-code workflows for a whole team without per-seat maths. $37 covers everyone.
• Choose Zapier when the honest answer is that you don’t need an agent at all, just a reliable trigger-action pipe. The free tier really is free.
• Choose Relevance AI only if you’re an enterprise buyer with a procurement process; there’s no self-serve price to compare.
• Choose Lindy if the “teammate in Slack” framing is the actual product you want, you’ll use it daily enough to justify Pro, and you’ve made peace with the billing terms.

Is Lindy worth it? The bottom line

Lindy is a good product with a bad checkout and a long tail of people it let down.

The teammate framing is the right idea, and the execution earns most of that G2 score: it’s in Slack, it’s in your inbox, it takes the meeting, it asks before it acts. But it’s sold on a meter you can’t forecast, behind a seven-day window, with no free tier and non-refundable credits. The people who paid and left describe a cancel button that routes to a sales call and an agent that sometimes broke the inbox it was hired to fix. The commercial half of that is entirely within Lindy’s power to change, which is why we score it this hard.

Buy it at Pro if you’ll use it every day and you can expense a mistake. Buy Fyxer if you only want the inbox. Buy n8n if you actually wanted to build something. And whatever you buy, find the cancel button before you need it. Then click it once, early, and see where it takes you.

FAQ

Is Lindy AI free?

No. As of August 12, 2026 Lindy’s pricing page lists no free plan, only a seven-day free trial, after which the cheapest paid tier is Plus at $29.99 per user per month with 3,000 credits. Zapier’s free forever plan and n8n’s self-hosted community edition are the genuinely free alternatives in this category.

How much does Lindy cost per month?

Lindy costs $29.99 per user for Plus (3,000 credits), $99.99 for Pro (15,000 credits) and $199.99 for Max (35,000 credits), all verified August 12, 2026, with custom Enterprise pricing. Credits pool across the team, and Lindy pauses rather than auto-charging when the pool runs low.

Why does Lindy have 4.9 stars on G2 but 1.7 on Trustpilot?

They sample different people. G2’s 171 reviews come from onboarded users, 93% of them small businesses. Trustpilot’s 37 are unsolicited (Lindy doesn’t ask for reviews there) and split between cancellation complaints and reliability failures. Both are real: one measures the product working, the other what happens when it doesn’t.

Changelog

• 2026-08-12 — Page created. Plus/Pro/Max/Enterprise pricing and the credit scale verified live on lindy.ai/pricing; product positioning verified on lindy.ai; Trustpilot profile (1.7 from 37 reviews, 78% one-star, 23 reviews in 12 months, 22% of negative reviews answered) pulled live; r/AI_Agents review thread read in full; competitor pricing verified live on zapier.com, gumloop.com, fyxer.com and relevanceai.com. G2 rating relayed from Google’s live result after two 403s on direct fetch — flagged for re-verification.
• 2026-08-12 — QA pass. All prices and both Reddit threads re-verified live against vendor pages. Corrections made: the Reddit thread is 16 months old, not 15; the quoted non-refundable comment is 13 words, not 11, and is now quoted in full including the support line. Removed the claim that “four out of five reviewers arrived to say they couldn’t cancel” — the twenty most recent Trustpilot reviews split roughly evenly between billing complaints and reliability complaints, and the page now says so. Added Lindy’s on-record April 2026 reply disputing the missing cancel button, and the customer update that followed it. Added G2’s own segment split (93.1% small business) and its “Expensive” tag count. Added the March 2026 credit-burn account. n8n’s €20 Starter price downgraded to a labeled relay after its price grid failed to render on two direct fetches; Fyxer’s one-inbox Starter limit added to the comparison. Third G2 fetch attempt also returned 403.

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