Automation Anywhere has signed an agreement to buy Boost.ai, a conversational AI company, from the private-equity firm Nordic Capital. The deal has not closed. The companies expect completion in the fourth quarter of 2026, subject to regulatory approvals and other closing conditions. Automation Anywhere announced it on 7 October in a press release distributed by PR Newswire, so everything below that is not marked otherwise is the companies’ own account.
No price was disclosed. For a transaction described as strategically central, the omission leaves outsiders unable to judge what Automation Anywhere is paying for Boost.ai’s customer base, technology, or growth. The release names advisers (BofA Securities for the buyer, Santander for Boost.ai) but gives no terms.
The release describes Boost.ai as a platform that handles customer conversations by voice and text, with particular strength in Europe and in regulated sectors such as banking, telecoms and insurance. Its figures: support for more than 36 languages, hundreds of customer organisations, and a resolution rate above 90 percent in production. The company’s boilerplate also cites over 650 deployments and a running total above 150 million conversations handled by software.
Resolution rate deserves a plain definition. It is the share of customer conversations the software finishes without passing them to a human. The figure comes from the companies, and the release does not explain how a “resolved” conversation is counted, who audited it, or whether the 90 percent applies to every customer or the best ones. It is a marketing metric until someone independent measures it.
One third-party signal is on the record. According to the release, Gartner has placed Boost.ai in its Magic Quadrant for Conversational AI Platforms for four consecutive years, and Boost.ai calls itself a Leader in the 2025 edition. That is an analyst’s assessment rather than a customer outcome, but it is outside validation the other numbers lack.
The strategic logic is easier to see in context. The release says this is Automation Anywhere’s second AI acquisition in a year, after Aisera in late 2025. The release credits that earlier deal with bringing the platform a knowledge layer and automated service for a customer’s own staff. Two purchases in that time suggest the company is buying capabilities rather than building them, though the release itself does not frame it that way. Aisera covers questions from staff; Boost.ai would cover questions from customers.
Mihir Shukla, the company’s chairman and chief executive, put the aim in his own words: “Every enterprise runs on three kinds of work: serving customers, supporting employees, and running the business.” He said the combined company intends to offer an operation that “listens, decides, and acts” across all three. The pitch is that a customer request heard by Boost.ai’s software could be passed straight to Automation Anywhere’s automation tools, which carry out the back-office work.
The release also leans on Automation Anywhere’s own claims: AI made up nearly 70 percent of new and upsell bookings over six quarters, and it describes a goal of business functions running up to 80 percent autonomously or with AI assistance.
For Boost.ai’s existing customers, mostly banks and insurers, the practical question is what changes in contracts, data handling and support once ownership moves, and none of that appears in the release.
Automation Anywhere press release, distributed by PR Newswire, dated 7 October 2026.
